MATSUThe short answer. About 7 business days door-to-door for most destinations, shipped from Japan by tracked EMS. The $99 is credited in full to your first wholesale order.
- How long does a wholesale matcha order take? 7–10 days from cleared payment to delivery by tracked EMS — orders are packed from current lots, not aged warehouse stock.
- Do you offer express courier shipping? On larger pro-forma orders we can quote express courier where the route supports it. Standard orders ship tracked EMS, which covers 49 countries.
- Is every shipment tracked? Yes — a tracking number is issued at dispatch for every order, Kit or wholesale.
The two clocks that decide your date
"How long does shipping take?" is really two questions. First, dispatch lead time — how long before your order leaves Japan. Second, transit time — how long the carrier takes to your door. Suppliers who quote only the second number look faster than they are; we would rather give you both.
Tasting Kit: about 7 business days
The $99 Tasting Kit (three flagship grades, 30 g each) ships from Japan by tracked EMS with a lead time of about 7 business days door-to-door for most destinations. It exists precisely so a café can taste real grades in real drinks within a week or so of deciding to explore — and the $99 is credited in full to your first wholesale order of 1 kg or more.
Wholesale orders: 7–10 days door-to-door
Kilogram orders are packed from current lots and dispatch within 1–2 working days of cleared payment. That window is honest, not padded: it covers final milling and packing against your order rather than shipping from a warehouse of aging stock. Door-to-door runs 7–10 days by tracked EMS. Card orders run up to 10 kg on the order page; a single shipment tops out around 30 kg, and larger standing volumes are planned on a pro-forma with exact freight.
Typical transit times by region
| Region | Typical transit |
|---|---|
| United States | 4–7 days |
| Gulf (Saudi Arabia, UAE, Qatar) | 4–7 days |
| Europe & UK | 4–7 days |
| Asia-Pacific | 2–5 days |
These are typical figures, not guarantees — customs queues and peak seasons can add days, which is why every shipment carries a tracking number from dispatch. Express courier options can be quoted on larger pro-forma orders where the route supports it.
Why the shorter chain matters
Speed is really a freshness question. Matcha's colour and aroma decline from the day it is milled, so the useful measure is mill-to-cup time, not just dock-to-door. Because MATSU sources producer-direct and packs against orders, the weeks that trading-house stock spends in consolidation warehouses simply do not happen. Storage discipline does the rest — see how to store matcha.
Frequently asked questions
How fast does the $99 Tasting Kit arrive?
About 7 business days door-to-door for most destinations, shipped from Japan by tracked EMS. The $99 is credited in full to your first wholesale order.
How long does a wholesale matcha order take?
7–10 days from cleared payment to delivery by tracked EMS — orders are packed from current lots, not aged warehouse stock.
Do you offer express courier shipping?
On larger pro-forma orders we can quote express courier where the route supports it. Standard orders ship tracked EMS, which covers 49 countries.
Is every shipment tracked?
Yes — a tracking number is issued at dispatch for every order, Kit or wholesale.
Which countries do you ship to?
49 countries across North America, Europe, the Gulf, Asia-Pacific and beyond, with landed-cost estimates shown at checkout before you pay.
